Returns & Shipping Terms
Here at Vallorani Cigars, we are committed to providing excellence in everything we do. We take pride in maintaining great customer service for all of our customers. Sometimes though, it is possible that an order could be inaccurate, incomplete, or damaged by mistake. We also realize that, for whatever reason, products may fail to meet your expectations, and for all of this we sincerely apologize for the inconvenience it can cause. We commit to doing everything humanly possible to make the situation right! We are not using robotics or artificial intelligence, but actual humans working around the clock 6 days a week to ensure your satisfaction and enjoyment of our conservative products! Please allow us the opportunity to make it right.
Damaged Products or Incomplete/Inaccurate Orders
If you receive a product from us that is damaged, incomplete, or inaccurate please contact us immediately.
Please carefully confirm your shipping address and purchase information is correct prior to the submission your order, as once an order is submitted it is unable to be altered or changed. We work very quickly to ensure all orders ship immediately, and your order may already have shipped before we are aware of a requested change. You will receiving a shipping alert email with tracking information. Should you have any issue with your order once it has shipped, please contact your local postal office/carrier with your tracking number to be provided delivery information as once an order ships from our warehouse it is no longer within our access.
Due to the nature of this product, returns are not accepted. Should there be an issue, please contact us for resolution.
Your payment will be automatically processed at the time of checkout to secure the items in your order to your name, and your bank or credit card account will immediately reflect this transaction. We do not hold onto or have access to card information or have the ability to delay processing payment. If you are not charged immediately for the order placed, it would not be submitted, and you would not receive your desired items. Once your payment has been taken, your order is submitted for shipment, and will not be available to be changed, altered, or canceled. Discounts and pricing alterations are applicable on future orders, and will not apply to previously placed orders. We are not able to offer price matching, as we continually run sales and discounts and have a variety of coupon codes to take advantage of during every order. Please note that if you receive a coupon code from our site or a discount given by email, you will need to enter the code during checkout for it to apply to your order.
Customer ServiceWe do not have staff for phone support at this time so email is the only (and quickest) method of reaching customer service! Please allow up to 48 hours for your personalized response before contacting multiple times, as we answer every inquiry in the order in which it is received as quickly as humanly possible.